Delivery Services UK & Worldwide

We ship worldwide

All orders received by 4pm Monday – Friday are shipped same day.

 

UK orders under £20*

All orders are shipped Royal Mail 1st Class.
You have the option to choose:
Royal Mail 2nd Class
Royal Mail Signed For® 1st Class
Royal Mail Signed For® 2nd Class
Royal Mail Special Delivery Guaranteed by 9am®**
Royal Mail Special Delivery Guaranteed by 1pm®**

UK orders over £20*

All orders are shipped Royal Mail Signed For® 1st Class
You have the option to choose:
Royal Mail Signed For® 2nd Class
Royal Mail Special Delivery Guaranteed by 9am®**
Royal Mail Special Delivery Guaranteed by 1pm®**

UK Free shipping

All UK orders over £45 and less than 2KG in weight are shipped for free using Royal Mail with appropriate insurance

Rest of the World orders under £20*

Royal Mail International Standard

Rest of the World orders over £20*

Royal Mail International Tracked & Signed
Parcelforce Worldwide Global Priority

*excludes Himalayan Salt Lamps. Based on total weight being less than 2KG

If your total order weight, excluding Himalayan Salt Lamps, is more than 2KG, please email [email protected] as other price options may be available.


Trade enquiries welcome for the Shui Me range of products

Please email [email protected]


**Royal Mail Corona Update:

Published Date: 22/09/2020

Changes to Special Delivery Guaranteed

From Monday 28 September we’ll be improving our timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes:

For items posted from Monday 28 September 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 11.00am the next working day*

Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm the next working day will change to by 4.00pm the next working day*.

This includes items where a Saturday guarantee has been purchased.
*existing postcode exceptions apply

All Signature services

We’ve put in place a temporary procedure for those services where we would normally capture a recipient’s signature on delivery in the UK. For items delivered on or after Saturday 14th March 2020, our postmen and women will not request a signature but will capture the recipient’s name and will ensure they take in the item. You can still check that we have obtained confirmation of delivery and who we delivered to by tracking your parcel at www.royalmail.com/track-your-item (where you may see a special code, ‘XP1’ instead of signature).  As a result, we will not consider refunds or compensation requests for not capturing a signature for items delivered on or after Saturday 14 March 2020 and until further notice. 

Please note:

*Should I expect daily deliveries?

The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes. We’re working hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances. Despite our best endeavours, some areas of the country will experience reduced service levels at some points due to Coronavirus-related absences.

*Royal Mail FAQ – https://www.royalmail.com/d8/uk-services-faq

Royal Mail ask to wait 10 working days before they will consider an item is lost. If this is the case, you will receive your order again free of charge. Just get in touch to arrange.

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